Cisco UC500 End of Life & Replacement

System type

Small-business UC (UC520 / 540 / 560)

Status

End of life

Manufacturer support

Ended

In service

2007–2010s

The Cisco Unified Communications 500 Series for Small Business — the UC520, UC540, and UC560 — reached end of sale and end of life years ago. Cisco has moved on, and these all-in-one boxes no longer receive software or security maintenance.

fvoip replaces the UC500's routing, voicemail, and auto-attendant with a cloud platform, and standards-based SIP phones mean you may be able to reuse compatible Cisco handsets.

Why it's time to move.

End of life at CiscoThe UC500 series passed end of sale and end of support — no software updates or security patches.
Integrated single point of failureThe UC500 combined router, switch, and phone system in one aging box; when it goes, everything goes.
CCA tooling obsoleteThe Cisco Configuration Assistant used to manage UC500 is itself outdated, making changes fragile.
Security exposureAn unpatched, internet-adjacent voice appliance is a real risk fvoip removes by hosting in a maintained cloud.

End-of-life and support details reflect published information at the time of writing and can change — always confirm current status with the vendor.

Your migration, step by step.

We rebuild your call flows on fvoip — auto-attendant menus, ring groups, business hours, and voicemail boxes — while Cisco UC500 keeps answering. You test everything on temporary numbers, and we port the real numbers only once you sign off. If anything looks wrong, the old system is still there.

See our full Cisco UC migration guide →

What you keep

Your phone numbersWe port every direct-dial and main line to fvoip — callers keep reaching you at the same numbers, with no gap in service.
Your extensions & menusWe rebuild the extension map, auto-attendant, ring groups, and business hours your team already knows.
Business continuityfvoip runs in parallel with the old system and cuts over only when you approve — phones never stop ringing.
Compatible SIP phonesReuse standards-based SIP desk phones where possible, or rent auto-provisioned handsets from $8.99/mo.

Other retired systems we migrate.

See all migration paths →

Frequently asked questions

Is the Cisco UC500 still supported?

No. The UC520/540/560 reached end of sale and end of life; Cisco no longer provides software or security maintenance.

Can I reuse my Cisco IP phones?

Many Cisco SPA and 7900/8800-series handsets are standards-based and can be re-provisioned to fvoip. We'll confirm your models; rent replacements from $8.99/mo for any that don't carry over.

Do I still need the router if I move to fvoip?

You'll keep a standard business router/firewall for internet, but the phone-system role of the UC500 goes away — call control lives in the fvoip cloud.

Ready for a phone system that just works?

Set up in a day. Keep your numbers. Cancel anytime — every plan is month-to-month with a 30-day money-back guarantee.

Get started with fvoip →

Time to retire Cisco UC500.