Avaya Merlin Magix End of Life & Replacement

System type

Digital key system (MERLIN MAGIX / Legend)

Status

Discontinued (2000s)

Manufacturer support

Ended

In service

1990s–2000s

The AT&T/Lucent/Avaya MERLIN family — Legend and later MAGIX — was a workhorse digital key system that has been discontinued since the 2000s. If one is still running your office, it is decades past manufacturer support.

MERLIN's digital MLX and analog sets, its control units, and its voicemail modules are all end-of-life. fvoip replaces the whole stack with a cloud system you manage from a browser.

Why it's time to move.

Two decades past end of saleMERLIN MAGIX was discontinued in the 2000s — there is no manufacturer support of any kind.
Obsolete control unitsProcessor and carrier failures mean sourcing used, unwarranted hardware with unknown remaining life.
No modern capabilitiesNo mobile app, no remote extensions, no encryption, no modern E911 handling.
Voicemail modules failingMERLIN Messaging/Mail hardware is aging out, and there's no OEM replacement.

End-of-life and support details reflect published information at the time of writing and can change — always confirm current status with the vendor.

Your migration, step by step.

We rebuild your call flows on fvoip — auto-attendant menus, ring groups, business hours, and voicemail boxes — while Avaya Merlin Magix keeps answering. You test everything on temporary numbers, and we port the real numbers only once you sign off. If anything looks wrong, the old system is still there.

See our full Avaya migration guide →

What you keep

Your phone numbersWe port every direct-dial and main line to fvoip — callers keep reaching you at the same numbers, with no gap in service.
Your extensions & menusWe rebuild the extension map, auto-attendant, ring groups, and business hours your team already knows.
Business continuityfvoip runs in parallel with the old system and cuts over only when you approve — phones never stop ringing.
Compatible SIP phonesReuse standards-based SIP desk phones where possible, or rent auto-provisioned handsets from $8.99/mo.

Other retired systems we migrate.

See all migration paths →

Frequently asked questions

How old is the MERLIN MAGIX?

The MERLIN Legend and MAGIX systems date to the 1990s and early 2000s and have been discontinued for roughly two decades — far beyond any manufacturer support.

Can MLX phones work with fvoip?

No, MLX sets are proprietary. Keep them until cutover, then switch to SIP handsets you can reuse or rent from $8.99/mo.

Is migrating disruptive?

No. fvoip is built in parallel with the MERLIN still answering calls; we only port numbers once you've tested and approved the new setup.

Ready for a phone system that just works?

Set up in a day. Keep your numbers. Cancel anytime — every plan is month-to-month with a 30-day money-back guarantee.

Get started with fvoip →

Time to retire Avaya Merlin Magix.