ShoreTel End of Life & Replacement

System type

IP-PBX (ShoreTel / Mitel Connect ONSITE)

Status

Brand retired — acquired by Mitel (2017)

Manufacturer support

End of life

In service

1996–2017

ShoreTel — the ShoreGear switches and ShoreTel/Mitel Connect ONSITE platform — was acquired by Mitel in 2017. The ShoreTel brand was retired, and the on-premises Connect line has been moving toward end of life ever since.

If you're on ShoreTel today, your upgrade path leads into Mitel's own consolidation. fvoip is a clean break: an independent cloud platform that ports your numbers, rebuilds your call flows, and reuses standards-based SIP phones where possible.

Why it's time to move.

Brand retiredShoreTel no longer exists as a product line; it was folded into Mitel and the Connect ONSITE platform is heading to end of life.
Uncertain upgrade pathStaying means following Mitel's roadmap and licensing decisions rather than choosing your own.
Aging ShoreGear switchesThe distributed voice switches are no longer a growth platform, and support windows are closing.
On-prem overheadServers, switches, and UPS gear to maintain — all of which a cloud system removes.

End-of-life and support details reflect published information at the time of writing and can change — always confirm current status with the vendor.

Your migration, step by step.

We rebuild your call flows on fvoip — auto-attendant menus, ring groups, business hours, and voicemail boxes — while ShoreTel keeps answering. You test everything on temporary numbers, and we port the real numbers only once you sign off. If anything looks wrong, the old system is still there.

See our full Mitel migration guide →

What you keep

Your phone numbersWe port every direct-dial and main line to fvoip — callers keep reaching you at the same numbers, with no gap in service.
Your extensions & menusWe rebuild the extension map, auto-attendant, ring groups, and business hours your team already knows.
Business continuityfvoip runs in parallel with the old system and cuts over only when you approve — phones never stop ringing.
Compatible SIP phonesReuse standards-based SIP desk phones where possible, or rent auto-provisioned handsets from $8.99/mo.

Other retired systems we migrate.

See all migration paths →

Frequently asked questions

Is ShoreTel still a product?

No. Mitel acquired ShoreTel in 2017 and retired the brand. The former ShoreTel Connect ONSITE platform has been moving to end of life — confirm your specific system's status with Mitel.

Can I reuse my ShoreTel IP phones?

Some ShoreTel/Mitel handsets are standards-based and may re-provision to fvoip; others are locked to the platform. We'll confirm your models, and you can rent SIP phones from $8.99/mo for any that don't carry over.

How does the migration protect uptime?

We run fvoip in parallel with ShoreTel and port your numbers only after you've tested the new call flows, so calls never stop.

Ready for a phone system that just works?

Set up in a day. Keep your numbers. Cancel anytime — every plan is month-to-month with a 30-day money-back guarantee.

Get started with fvoip →

Time to retire ShoreTel.