Avaya has restructured twice and refocused on large enterprises. fvoip moves your IP Office or Partner system to the cloud, keeps your numbers, and cuts the bill.
Avaya built much of the on-prem phone world: Partner ACS, Merlin, Definity, and later IP Office sat in millions of offices. But the company filed for Chapter 11 bankruptcy protection in 2017 and again in 2023, and its stated direction since has been large enterprise and cloud, with far less attention on the small-business systems that made its name. Older lines like Partner ACS reached end of life years ago, and the dealer network that once supported small Avaya systems has thinned considerably. If your Avaya system still runs, it runs on borrowed time and secondary-market parts.
Migrating is more routine than it feels. Your phone numbers belong to you under FCC porting rules, and we port them to fvoip for free: local numbers in 3 to 10 business days, toll-free in 10 to 15. Our team maps your existing setup, including your auto-attendant tree, hunt groups, and extension list, then rebuilds it on fvoip before anything changes. We run the new service in parallel with the Avaya system during the port, so your callers never hit a dead line. When cutover day arrives, it is a non-event: calls simply start ringing the new phones.
The economics usually settle it. An aging Avaya PBX carries maintenance contracts, per-visit technician fees, PRI or analog trunk charges from a legacy carrier, and the standing risk that one failed card takes the office dark while a used part ships from a reseller. fvoip replaces all of that with a published per-user price starting at $21 per month, no contract, no setup fees, and hardware you can buy outright or rent from $8.99 per month. Businesses leaving legacy carriers and PBX maintenance behind typically cut phone spend 40 to 60 percent.
| Avaya | fvoip | |
|---|---|---|
| Vendor status | Chapter 11 in 2017 and 2023; focus shifted to large enterprise | US carrier actively serving small and mid-sized business |
| Ongoing cost | Maintenance contracts, trunk charges, technician visits | From $21/user/mo, all-inclusive |
| Parts | Older lines end-of-life; secondary-market cards and phones | New Yealink, Poly, Grandstream hardware; rent from $8.99/mo |
| Moves, adds, changes | Technician visit or specialist admin | Self-serve portal or ask our team, included |
| Remote and mobile work | Limited without costly add-ons | iOS, Android, Mac, Windows apps on all plans |
| Voicemail | On-box voicemail, no transcripts | Voicemail-to-email with AI transcripts |
| Multi-site | Separate systems or complex networking | One cloud system across every location |
| Disaster resilience | PBX down means phones down | Calls reroute to mobile apps and other sites |
| Upfront cost | Sunk, plus looming replacement risk | No setup fees, 30-day money-back guarantee |
Competitor details reflect published information at the time of writing and may change — always confirm current terms with the vendor.
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