Toshiba exited the telecom business in 2017, stranding Strata CIX owners. fvoip is the supported, lower-cost landing spot that keeps every number you own.
Toshiba's exit was one of the industry's abrupt endings: in 2017 the company announced it was winding down its telecommunications division, which built the Strata CIX and earlier Strata DK systems found in offices across the US. Mitel later acquired certain assets and offered transition paths, but no new Toshiba systems have shipped since, and manufacturer support ended years ago. Every Strata running today depends on the used-parts market and on dealers who have long since shifted their business to other platforms. It is a credit to the hardware that so many survive; it is a risk to depend on it.
Moving off a Strata is a solved problem. fvoip's team documents your current programming, including the auto-attendant, station assignments, and ring groups your staff rely on, and recreates it in the cloud before anything is switched. Your numbers port for free under FCC rules, local in 3 to 10 business days and toll-free in 10 to 15, and the Strata keeps answering until the port completes. Cutover is a parallel-run handoff with no downtime: the moment numbers land on fvoip, calls ring your new Yealink, Poly, or Grandstream phones, which arrive auto-provisioned and can be rented from $8.99 per month.
The upgrade is not just insurance, it is a better phone system. Voicemail becomes email with an AI transcript. The office number rings the mobile app when someone is off-site. Business-hours routing sends after-hours callers exactly where you want, and a multi-level auto-attendant handles departments cleanly. All of it is included on every plan, starting at $21 per user per month, $18 on annual billing, with unlimited US and Canada calling, no contract, no setup fees, and no regulatory recovery surcharges. With the trunk lines and maintenance visits gone, businesses typically cut phone spend 40 to 60 percent, protected by a 30-day money-back guarantee.
| Toshiba | fvoip | |
|---|---|---|
| Vendor status | Exited the telecom business in 2017; manufacturer support ended | US carrier actively serving small and mid-sized business |
| Parts | Used-market Strata cards and handsets only | New Yealink, Poly, Grandstream hardware; rent from $8.99/mo |
| Ongoing cost | Legacy trunks plus hourly service calls | From $21/user/mo, all-inclusive |
| Failure mode | Office silent while a used part is sourced | Cloud redundancy; calls reroute to apps |
| Remote and mobile work | None on Strata | Full apps on every plan |
| Voicemail | On-box, no transcripts | Voicemail-to-email with AI transcripts |
| Moves, adds, changes | Dealer visit with legacy software | Self-serve or ask our team, included |
| Auto-attendant | Basic, aging voice processing | Multi-level auto-attendant on all plans |
| Switch cost | n/a | Free porting, free migration, no setup fees |
Competitor details reflect published information at the time of writing and may change — always confirm current terms with the vendor.
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