Samsung exited the business phone system market and OfficeServ support has wound down. fvoip moves your office to the cloud with numbers and call flows intact.
Samsung's OfficeServ systems earned a decent following among small and mid-sized offices, but Samsung chose to exit the business telephone system market, winding the product line down around the turn of the decade. There is no current Samsung PBX to upgrade to, manufacturer support has ended, and the dealer channel that sold OfficeServ has moved its customers and its expertise to other platforms. Owners still running an OfficeServ 7100 or 7200 are operating on residual parts stock, refurbished handsets, and the memory of technicians who now spend their days on other systems.
fvoip's migration removes both the risk and the friction. Your numbers are yours under FCC porting rules; we port them free, local numbers in 3 to 10 business days and toll-free in 10 to 15, while the OfficeServ continues answering. Before cutover we rebuild your call flows in the cloud: auto-attendant menus, ring groups, business-hours routing, and voicemail boxes that now forward to email with AI transcripts. The parallel run means there is never a moment when a customer's call has nowhere to go. On switch day, calls simply start ringing new auto-provisioned Yealink, Poly, or Grandstream phones.
The monthly math typically improves immediately. OfficeServ offices usually pay for legacy analog or PRI trunks from a traditional carrier plus ad-hoc maintenance, a combination fvoip replaces with one published price: $21 per user per month on Essential, $34 on Professional for teams of 5 to 25, $18 and $28 on annual billing, with unlimited US and Canada calling included. No contract, no setup fees, no regulatory recovery surcharges, and desk phones rentable from $8.99 per month instead of scavenging refurbished Samsung sets. Businesses making this move typically cut phone spend 40 to 60 percent, with US-based 24/7 support included.
| Samsung | fvoip | |
|---|---|---|
| Vendor status | Exited the business phone market; OfficeServ line wound down | US carrier actively serving small and mid-sized business |
| Parts | Residual and refurbished stock only | New Yealink, Poly, Grandstream hardware; rent from $8.99/mo |
| Ongoing cost | Legacy trunks plus ad-hoc maintenance | From $21/user/mo, all-inclusive |
| Support | No manufacturer support; dealers moved on | US-based 24/7 support included |
| Remote and mobile work | Minimal, add-on dependent | iOS, Android, Mac, Windows apps on all plans |
| Voicemail | On-box, no transcripts | Voicemail-to-email with AI transcripts |
| Moves, adds, changes | Specialist programming required | Self-serve or ask our team, included |
| Switch cost | n/a | Free porting, free migration, no setup fees |
Competitor details reflect published information at the time of writing and may change — always confirm current terms with the vendor.
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