Allworx survives as a niche line under Windstream, dependent on a shrinking dealer channel. fvoip offers a direct relationship, published pricing, and no contract.
Allworx built respectable small-business PBX appliances, the Connect series among them, and unlike several brands on this page it has not formally exited the market. Honesty requires saying so. But context matters: Allworx is owned by Windstream, a carrier that itself went through Chapter 11 in 2019 before emerging in 2020, and the product occupies an increasingly narrow niche. On-prem PBX appliances are a shrinking category, the Allworx dealer network is thin in many regions, and everything about your system, from parts to programming to support, flows through whichever dealer you can find.
That dealer dependence is the practical weakness. When your Allworx needs a license change, a firmware update, or a hardware swap, you are scheduling a visit and paying dealer rates, and if your local dealer retires or drops the line, you inherit a search problem. fvoip replaces the middle layer entirely: you deal directly with the carrier, Beneffy Telecom, with US-based 24/7 support on every plan. Changes that once required a truck roll, new users, menu tweaks, holiday routing, happen in minutes through our team or your own portal, included in the price.
Migration follows our standard zero-downtime playbook. We document your Allworx call flows, rebuild them in the cloud, port your numbers free, local in 3 to 10 business days, toll-free in 10 to 15, and run both systems in parallel until cutover. Pricing is published and flat: $21 per user per month on Essential, $34 Professional, $49 Enterprise with HIPAA and a signed BAA, discounted to $18, $28, and $41 on annual billing. No contract, no setup fees, no regulatory recovery surcharges, and auto-provisioned Yealink, Poly, or Grandstream phones rentable from $8.99 per month. Most offices leaving appliance-plus-trunk setups cut spend 40 to 60 percent.
| Allworx | fvoip | |
|---|---|---|
| Vendor status | Active but niche; owned by Windstream, which restructured in 2019-2020 | US carrier actively serving small and mid-sized business |
| Support model | Dealer-dependent visits at dealer rates | Direct US-based 24/7 support, included |
| Ongoing cost | Appliance licenses, dealer service, trunk charges | From $21/user/mo, all-inclusive |
| Moves, adds, changes | Dealer scheduling and billing | Minutes, via portal or our team, included |
| Hardware | Allworx appliances and proprietary-leaning handsets | Yealink, Poly, Grandstream; rent from $8.99/mo |
| Remote and mobile work | Apps exist but tied to appliance licensing | Full apps on every plan |
| Voicemail | Appliance-based; features license-gated | Voicemail-to-email with AI transcripts |
| Multi-site | Multi-appliance networking | One cloud system across all locations |
| Switch cost | n/a | Free porting, free migration, no setup fees |
Competitor details reflect published information at the time of writing and may change — always confirm current terms with the vendor.
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