VoIP Phone Service for Insurance Agencies — from $21/mo

Insurance Agencies using fvoip business VoIP phone service — front-desk staff answering a customer call

Works with Applied Epic, EZLynx, HawkSoft, AgencyBloc

Phones that fit how a agency actually runs.

An insurance agency's phone traffic is three businesses in one: new-business sales, policy service, and claims. When all three ring the same line, producers spend their day on billing questions and service reps get interrupted by quote requests. fvoip's multi-level auto-attendant splits callers by need before anyone answers, so claims callers hear the right instructions immediately and quote requests ring the producers. Each path gets its own voicemail box, and every message arrives by email as an AI transcript your team can search later.

Renewal season and storm season both spike call volume without warning. Simultaneous ring across desk phones and the mobile app keeps calls answered when the office is slammed, and business-hours routing sends overflow and after-hours callers to clear instructions, including your carrier's claims line for emergencies. Remote CSRs work the same queues from the desktop app at home. When a client calls back about a conversation from last month, the emailed transcript of their earlier voicemail is sitting in the thread.

Agencies keep numbers for decades because clients keep them saved. Porting is free, local numbers move in 3 to 10 business days, and your existing line stays live until the cutover completes. fvoip also includes free migration help off legacy PBX hardware like Avaya or Panasonic that many agencies still run. There are no contracts and no regulatory recovery surcharges padding the bill, and agencies switching from traditional carriers typically cut phone spend 40 to 60 percent. From a two-person independent shop to a 30-seat regional agency, the platform is identical.

Sales, service, claims splitThe auto-attendant routes each caller type to the right desk, with separate voicemail and emailed transcripts per team.
Storm-week overflow handlingRing desk phones and mobile apps together, and send overflow to clear recorded instructions instead of busy signals.
A searchable message trailEvery voicemail arrives by email with an AI transcript, so client conversations are easy to find months later.
Keep decades-old numbersFree porting moves your longstanding agency numbers in 3 to 10 business days with no gap in service.

Typical savings

5-person agency

Traditional carrierLegacy line bundle

$195/mo

fvoip Essential5 users · unlimited US/Canada calling

$105/mo

You keep

$1,080/year

Built-in capabilities for insurance agencies.

Three-way routing for sales, service, and claims

Overflow and after-hours instructions

Emailed AI voicemail transcripts

Remote CSR support via desktop and mobile apps

Frequently asked questions

Can claims calls be handled differently from sales calls?

Yes. The auto-attendant gives claims its own path with its own instructions, hours, and voicemail. You can play carrier claim-line numbers for after-hours emergencies while sales and service calls follow normal business-hours routing.

Does fvoip work with our agency management system?

fvoip runs alongside Applied Epic, EZLynx, HawkSoft, and AgencyBloc. Client records stay in your AMS while fvoip handles calls, and desktop click-to-dial makes outbound renewal and follow-up calls faster.

Our CSRs work from home some days. Does that work?

Yes. The desktop app for Mac and Windows and the mobile app for iOS and Android put the same extension, queues, and directory on any machine. A CSR at home answers the same calls as one at the office.

What does switching cost us?

There are no setup fees, no contracts, and porting is free. Plans start at 21 dollars per user per month, and there is a 30-day money-back guarantee, so the agency can evaluate the switch without risk.

Ready for a phone system that just works?

Set up in a day. Keep your numbers. Cancel anytime — every plan is month-to-month with a 30-day money-back guarantee.

Get started with fvoip →

The phone system built for insurance agencies.