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Included on all plans (Essential, Professional, and Enterprise).

Voicemail-to-email forwards every voicemail to your email the moment it is left. The email includes the caller's number, the time, the audio recording as an attachment, and an AI-generated transcript of what they said. You read the message in ten seconds, decide whether it needs a call back now or after lunch, and you never dial into a voicemail box and punch through prompts again. The audio is still there for anything the transcript mangles, like a mumbled phone number, but for day-to-day triage the text is what you will actually use.

fvoip includes voicemail-to-email with AI transcripts on every plan and every voicemail box. Each user's box can deliver to one address or several, and shared boxes, like the general office voicemail behind your auto-attendant, can email the whole front desk so the first person free handles the callback. Because messages arrive as email, they are searchable later: three weeks from now you can find the voicemail where a customer left their gate code by searching your inbox instead of replaying messages one by one.

It also changes after-hours coverage. Route your after-hours menu to a voicemail box that emails the on-call person, and they see new messages on their phone in real time without checking anything. A contractor might send after-hours calls to a box that emails both owners; a medical office might keep a non-urgent box that emails the front desk for morning triage while urgent callers are told to hang up and dial 911 or the answering service. Messages also remain in the app and on your desk phone with the usual message-waiting light, so nothing depends on email alone.

  • AI transcriptsRead what the caller said without playing the audio; the recording is attached for backup.
  • Multiple recipientsShared boxes can email a whole team so the first person free returns the call.
  • Searchable historyVoicemails live in your email, so old messages are findable with a quick search.
  • Works everywhereMessages also appear in the mobile and desktop apps and light the lamp on desk phones.

Frequently asked questions

How accurate are the transcripts?
Good enough to triage nearly every message at a glance. Clear speech transcribes very well; heavy accents, background noise, or read-out numbers can introduce errors, which is why the original audio is always attached to the same email.
Can one voicemail go to several email addresses?
Yes. Any voicemail box can deliver to multiple addresses, which is the standard setup for shared boxes like general office voicemail or after-hours messages.
Do voicemails still show up on my desk phone?
Yes. Email delivery is an addition, not a replacement. The message-waiting light and dial-in access still work, and messages also appear in the mobile and desktop apps.
Can I get voicemail as a text message instead?
The apps send push notifications when a voicemail arrives, which most people find faster than SMS. Between push, email, and the app list, you will know about a message within seconds of it being left.

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