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Feature · Team Presence & Busy Lamps

Team Presence & Busy Lamps

See who's on a call, who's free, and who's away — across desk phones and apps — before you transfer a caller into a dead end.

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Included on all plans; presence-aware queue routing on Professional and Enterprise

The worst transfer is the one that lands on a phone that was never going to be answered. Presence fixes that: every user's status — available, on a call, ringing, away, do not disturb — is visible in the desktop and mobile apps and on desk-phone busy lamp field (BLF) keys. The receptionist looks at the sidebar, sees the estimator is already on a call, and offers voicemail or a parked call instead of a blind transfer.

On desk phones, BLF keys double as speed dials: one key per teammate, glowing red when they're busy, green when they're free, blinking when their line is ringing. Front-desk phones and expansion modules can monitor dozens of extensions, which is why this feature has run reception desks for decades — fvoip provisions the key layout for you, and updates it when people join or leave.

Presence also feeds smarter routing. Ring groups can skip members who are already on a call, on-call rotations can respect do-not-disturb, and managers can see queue and agent status live in call analytics. For hybrid teams, presence is the difference between "I'll transfer you" and "She's away today — let me take a message and she'll have the transcript in her inbox in a minute."

  • Live status everywhereAvailable, busy, ringing, away, and DND — synced across apps and desk phones.
  • BLF speed-dial keysOne-key transfer to teammates, with red/green busy lamps.
  • Presence-aware routingRing groups and queues skip members who are already talking.
  • Reception-scale monitoringExpansion modules watch dozens of extensions at the front desk.

Frequently asked questions

Does presence work if half the team is remote?
Yes. Status syncs from wherever a user is signed in — desk phone, desktop app, or mobile app — so the receptionist sees an accurate picture whether someone is in the office or working from home.
What is a busy lamp field key?
A programmable desk-phone key assigned to a teammate's extension. It lights red when they're on a call, green when free, and blinks when ringing — and pressing it dials or transfers to them. fvoip pre-configures your key layout during provisioning.
Can I stop calls from ringing me when I'm in a meeting?
Yes — set do-not-disturb from any app or your desk phone. Calls follow your DND rules (straight to voicemail, or to a colleague), and your status shows as unavailable to the rest of the team.

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