Caller ID Control

Caller ID control decides what the person you are calling sees on their screen. By default, most businesses want every outbound call, from any desk, app, or cell running the fvoip app, to display the main business number and business name. That consistency matters: customers recognize the number, save it, and answer it. It also keeps personal cell numbers out of circulation when staff return calls from the mobile app, because the call shows the business identity regardless of the device that placed it.

fvoip lets you set caller ID at the level that fits how you operate. Company-wide, everyone shows the main number. Per department, the support team shows the support line so callbacks return to the queue rather than an individual desk. Per user, an owner or salesperson shows a direct number that rings straight back to them. You can also register your business name for CNAM display, so recipients whose carriers support name display see who is calling, not just digits, and answered-call rates on outbound work like collections, confirmations, and follow-ups reflect it.

Two practical notes. First, changing what you display is legitimate and normal for businesses, showing your main line instead of a direct desk, but displaying numbers you have no right to use is illegal spoofing under the Truth in Caller ID Act, and fvoip only permits numbers on your account. Second, think about where callbacks land: whatever number you display is the number people will call back, so pair each caller ID choice with routing that makes sense, main number to the auto-attendant, support line to the support queue, direct number to the individual. Set it once in the portal and every device follows.