Call Forwarding

Call forwarding redirects incoming calls to another destination, another extension, a cell phone, an outside number, based on rules you set. The simplest use is the oldest one: you are out, so calls to your desk ring your cell. But rule-based forwarding is where it earns its keep. Forward after hours to the on-call phone. Forward when your line is busy to a colleague. Forward when unanswered after 20 seconds to voicemail or the front desk. Each user gets their own rules, and the office-wide routing, attendant menus and groups, sits on top.

Find-me/follow-me is forwarding with a sequence: ring my desk for 15 seconds, then my cell for 20, then go to voicemail, all presented to the caller as one continuous ring. Callers dial one number and reach you wherever you actually are, without ever learning your cell number. Schedules automate the switching so nobody has to remember: weekdays 8 to 5, ring the desk; evenings and weekends, straight to voicemail or on-call. A solo attorney might ring desk then cell during business hours and go to voicemail at night; a restaurant might forward to the manager's cell only during the pre-open prep hours.

Forwarding is also your continuity plan. Because fvoip runs in the cloud, forwarding rules execute even when your office is dark: if your internet fails, or a storm closes the building, calls can automatically fail over to cell phones or another location instead of ringing into a dead office. Multi-site businesses use the same mechanism deliberately, overflowing one office's unanswered calls to another so a caller in one city gets answered by staff in a second. Rules are changed in the portal or app in seconds, from anywhere, which matters most exactly when you cannot get to the office.